Real Estate Agent Job Description

Reports November 29, 2023
In a dynamic and rapidly growing real estate in the UAE, real estate agents play a pivotal role by bringing extensive knowledge, expertise, and resources to assist buyers, sellers, and investors. Real estate agents are the bridge that connects individuals with their dream properties; therefore, it is essential to understand a real estate agent’s job […]

In a dynamic and rapidly growing real estate in the UAE, real estate agents play a pivotal role by bringing extensive knowledge, expertise, and resources to assist buyers, sellers, and investors.

Real estate agents are the bridge that connects individuals with their dream properties; therefore, it is essential to understand a real estate agent’s job description.

Let us first walk you through the duties and responsibilities of a real estate agent.

Duties and Responsibilities of a Real Estate Agent


A real estate agent performs many duties and responsibilities to ensure their clients are satisfied with their services. Let us walk you through some of these key duties:

1. Property Sales and Rental Management

As a real estate agent, your role is much more than just facilitating transactions. You are a trusted advisor, guiding clients through the intricate process of buying, selling, and renting properties.

Whether someone is looking for their dream home, wants to sell their property at the best price, or seeking a profitable investment opportunity, you step in as their expert guide.

Buying Properties

  • Understanding Client Needs: Real estate agents listen to their Client’s requirements, preferences, and budgets and assess their needs regarding property type, etc.
  • Property Search: Based on the Client’s criteria, agents use their resources such as Property Finder, including multiple listing services (MLS), online databases, and personal networks.
  • Property Visits: Agents coordinate property showings, schedule appointments, and accompany clients to view properties. With technological advancements, many of these showings are conducted virtually making it more convenient for clients.

Selling Properties

  • Property Evaluation and Pricing: Real estate agents assess the property’s market value and provide sellers with a pricing strategy to maximize their return.
  • Marketing and Promotion: Agents develop comprehensive marketing plans to expose the property to potential buyers.
  • Showings and Buyer Qualification: Real estate agents coordinate property showings, ensuring that potential buyers are pre-qualified or have proof of funds to make a purchase.
  • Offers and Negotiations: Agents help sellers evaluate and negotiate offers from prospective buyers.

Renting Properties

  • Property Search: Real estate agents assist clients in finding suitable rental properties that meet their budget, location preferences, and specific needs.
  • Property Viewings: Agents schedule and accompany clients to view rental properties. They help tenants assess the property’s condition, amenities, and suitability for their requirements.
  • Lease Negotiation: Real estate agents guide tenants through the lease negotiation process.
  • Tenant Screening: Agents may perform tenant screening on behalf of landlords.

Conducting Property Showings and Open Houses

Conducting property showings and open houses is an exciting part of being a real estate agent. It’s like being a tour guide, but instead of showing famous landmarks, you showcase the potential of a home to prospective buyers.

This is your opportunity to create a memorable experience and help clients envision themselves living on the property.

Property Showings

  • Scheduling Appointments: Real estate agents coordinate with the seller and potential buyers to schedule property showings at mutually convenient times.
  • Preparing the Property: Before the showing, agents work with the seller to ensure the property is clean, well-maintained, and presentable.
  • Providing Information: Agents gather relevant information about the property and use it to provide potential buyers with a comprehensive overview of the property during the showing.
  • Guiding the Tour: The real estate agent accompanies potential buyers as they explore the property during the showing. They guide the tour, highlighting key features, answering questions, and addressing buyers’ concerns.

Open Houses

  • Planning and Preparation: Real estate agents work with the seller to select a suitable date and time, arranging for signage for open house events.
  • Marketing and Promotion: Agents employ various marketing strategies to attract potential buyers to the open house.
  • Welcoming and Registering Visitors: During an open house, agents greet visitors, provide them with any necessary information or materials, and encourage them to register their contact information.

Negotiating Deals and Contract Terms

Negotiating deals and contract terms is where the real estate agent’s expertise truly shines. With your market knowledge and sharp negotiation skills, you advocate for your client’s interests, ensuring they get the most favorable terms and conditions in their real estate transactions.

  • Preparing the Offer or Counteroffer: Based on their Client’s preferences and the market conditions, real estate agents draft offers or counteroffers outlining the proposed terms and conditions of the deal.
  • Presenting the Offer: Agents present the offer or counteroffer to the other party and communicate the Client’s intentions clearly and professionally.
  • Exploring Flexibility and Motivations: Real estate agents understand the motivations and goals of their clients and the other party involved.
  • Communication and Diplomacy: Agents act as intermediaries during negotiations, maintaining effective communication between all parties.

2. Client Relationship Development and Management

Building and Maintaining Relationships With Clients

Building and maintaining client relationships is crucial to being a successful real estate agent. Here are some key strategies that real estate agents employ to build and maintain relationships with clients:

  • Effective Communication: Real estate agents prioritize clear and timely communication with their clients.
  • Personalized Approach: Agents understand that every Client is unique and has individual requirements. They take the time to get to know their clients personally.
  • Trust and Professionalism: Real estate agents strive to build trust by maintaining the highest professionalism, integrity, and ethical conduct.
  • Knowledge and Expertise: Agents continuously update their knowledge of the local market trends, property values, regulations, and financing options.
  • Going the Extra Mile: This can involve providing additional services, such as recommending reliable contractors or service providers, assisting with paperwork, or offering guidance on property maintenance or improvement.
  • Client Education: Real estate agents educate their clients about the buying, selling, or renting process, ensuring that they have a clear understanding of each step and potential challenges.

Understanding Clients’ Needs and Preferences

Building and maintaining client relationships is crucial to being a successful real estate agent. Here are some strategies that real estate agents use to build and maintain relationships with clients:

  • They actively listen to their Client’s needs, concerns, and goals and respond promptly to phone calls, emails, and messages.
  • They tailor their services to meet specific needs; agents demonstrate their commitment to client satisfaction.
  • They prioritize the best interests of their clients and act as trusted advisors throughout the real estate transaction process.
  • By providing accurate and up-to-date information, agents establish themselves as reliable sources of advice and guidance.

Providing Exceptional Customer Service

Real estate agents strive to provide exceptional customer service to ensure client satisfaction and build long-term relationships. Here are some key ways in which they deliver outstanding customer service:

  • Responsiveness: They respond to client inquiries, emails, and phone calls promptly, demonstrating their availability and commitment to addressing client needs and concerns promptly.
  • Proactive Communication: Agents take the initiative to keep clients informed throughout the buying, selling, or renting process. They provide regular updates, progress reports, and relevant market information to ensure clients are well-informed and confident in their decisions.
  • Knowledge and Expertise: They stay updated on market trends, regulations, financing options, and relevant local information.
  • Personalized Approach: Every Client is unique, and exceptional customer service involves tailoring services to individual needs.
  • Attention to Detail: Real estate transactions involve complex paperwork and legal documentation. They guide clients through the paperwork, explaining each step and answering questions, which helps to alleviate stress and provide peace of mind.
  • Going Above and Beyond Exceptional: Customer service often involves going the extra mile to exceed client expectations. Agents may offer additional assistance, such as recommending reliable contractors, providing information on local services and amenities, or assisting with post-transaction needs.
  • Post-Transaction Follow-Up: Exceptional customer service extends beyond the completion of a real estate transaction.

Core Responsibilities of a Real Estate Agent


The core responsibilities of a real estate agent include market analysis and research, where they analyze market trends, property values, and economic factors to provide clients with accurate and up-to-date information.

Additionally, real estate agents handle marketing and advertising, leveraging various channels to promote properties, attract potential buyers or tenants, and maximize exposure for their clients.

1. Market Analysis and Research

  1. Conducting market research and monitoring industry trends
  2. Analyzing property values and comparable sales
  3. Staying updated on local market conditions

Conducting Market Research and Monitoring Industry Trends

Real estate agents conduct market research and monitor industry trends to stay informed and provide valuable insights to their clients. They analyze property prices, market conditions, inventory levels, and sales activity data.

Agents stay updated on local and regional market trends, economic factors, and regulatory changes that impact the real estate industry. By staying knowledgeable about the market, agents can offer informed advice to clients regarding pricing strategies, investment opportunities, and market timing.

They use market research to guide clients in making well-informed decisions and ensure they are positioned competitively in the market.

Analyzing Property Values and Comparable Sales

Real estate agents analyze property values and comparable sales to provide clients with accurate pricing information. In addition, they research recent sales of similar properties in the area to determine market value.

Agents consider factors such as location, size, condition, amenities, and recent upgrades. They assess the impact of unique features or characteristics affecting property values. By comparing recent sales data and adjusting for differences, agents arrive at a fair and competitive price range for a property.

This analysis enables agents to advise clients on setting an appropriate listing price when selling a property or making informed offers when buying, ensuring a fair transaction that aligns with market conditions.

Staying Updated on Local Market Conditions

Real estate agents stay updated on local market conditions through various means to provide clients with accurate and timely information. They regularly monitor multiple listing services (MLS) for new listings, price changes, and market trends.

Agents will attend local real estate conferences, seminars, and networking events to gain insights from industry experts and fellow professionals. They also leverage their network of contacts, including other agents, appraisers, lenders, and local authorities, to gather information about market conditions.

Additionally, agents track economic indicators, such as job growth, population trends, and infrastructure developments, which impact the local real estate market. This continuous monitoring and information gathering allow agents to provide up-to-date advice and make informed recommendations to their clients.

2. Marketing and Advertising

  1. Creating compelling property listings and descriptions
  2. Developing effective marketing strategies
  3. Utilizing Online and offline platforms for property promotion

Creating Compelling Property Listings and Descriptions

Real estate agents create compelling property listings and descriptions by highlighting key features, using engaging and descriptive language, and providing accurate and detailed information.

In addition, they craft narratives that evoke emotions and help potential buyers visualize living in the property. They use high-quality photographs and virtual tours to showcase the property’s best angles. Agents organize the information clearly and organized, using bullet points and headings for easy readability.

By combining persuasive language, visual appeal, and comprehensive details, agents create listings that capture attention and generate interest in the property.

Developing Effective Marketing Strategies

Real estate agents develop effective marketing strategies to attract potential buyers and sellers. They utilize various tactics to maximize exposure and reach the target audience.

This includes creating professional property listings with compelling descriptions and high-quality visuals. Agents leverage online platforms, social media, and real estate websites to promote properties. They may also employ traditional marketing methods such as print advertising, direct mail campaigns, and open houses.

Additionally, agents collaborate with professional photographers, videographers, and staging professionals to showcase properties in the best possible light. Finally, by combining online and offline marketing techniques, agents ensure wide visibility and generate interest in the properties they represent.

Utilizing Online and Offline Platforms for Property Promotion

Real estate agents utilize a combination of online and offline platforms for property promotion to reach a wide audience. Here’s how they leverage these platforms:

Online Platforms

Real Estate Websites: Agents list properties on popular real estate websites, such as Bayut, Property Finder, and their agency’s website, to ensure maximum online visibility.

Social Media: Agents utilize social media platforms like Facebook, Instagram, and LinkedIn to showcase properties through posts, photos, videos, and virtual tours.

Email Marketing: Agents send property listings and updates to their database of potential buyers and other industry professionals through email campaigns.

Online Advertising: Agents may invest in online advertising through search engines or display networks to increase property visibility and drive traffic to their listings.

Offline Platforms

Print Advertising: Agents utilize local newspapers, magazines, and real estate publications to feature property listings through print advertisements.

Direct Mail Campaigns: Agents send property brochures, postcards, or newsletters directly to targeted individuals or specific neighbourhoods to generate interest.

Open Houses: Agents host open houses to allow potential buyers to physically view the property, ask questions, and gather more information.

Skills and Qualifications


A successful real estate agent should possess various essential skills and qualifications. Strong communication and interpersonal skills are crucial for effectively interacting with clients, understanding their needs, and building relationships.

In addition, excellent negotiation and sales abilities are essential for securing the best deals and advocating for clients’ interests.

Attention to detail and organizational skills are necessary to handle complex paperwork and ensure smooth transactions. In addition, market knowledge and research abilities enable agents to provide valuable insights and guide clients through the buying, selling, or renting process.

These skills, combined with professionalism and a customer-focused approach, are key to thriving in the competitive real estate industry.

Education and Training Requirements

A high school diploma or equivalent is typically the minimum educational requirement to become a real estate agent. However, many agents pursue additional education and training to enhance their skills and marketability.

Specific courses or advantageous certifications include real estate pre-licensing courses covering topics like property law, ethics, and contract negotiations.

Some states require the completion of these courses as a prerequisite for obtaining a real estate license. Additionally, agents can pursue advanced certifications to demonstrate expertise in specific areas. Continuing education is also important to stay updated on industry trends, regulations, and best practices.

Experience Requirements

Experience requirements for real estate agents vary by jurisdiction and employer, but prior experience in sales, customer service, or a related field is highly valuable.

In addition, having a proven track record of successful property transactions and client satisfaction demonstrates competence and builds trust with clients.

Experience in the local real estate market is particularly beneficial, as it provides knowledge of the area, property values, and market trends. Employers often prefer agents with a minimum of 1-3 years of experience, which indicates expertise and familiarity with the industry.

Overall, experience enhances an agent’s ability to navigate transactions effectively, meet client expectations, and provide valuable insights.


A real estate agent’s job description includes a variety of duties ranging from marketing and advertising to client development and negotiating deals.

Are you someone who is thinking about starting a career in real estate? We highly encourage you to pursue this lucrative and highly growing sector, and for further help in your journey, you can refer to ThinkProp’s real estate training programs that help you kickstart your career as a real estate agent!

Courses for you



  • time 6 Hours
  • person Digital course
  • languageEnglish, Arabic
Georges Georges Maurice
AED 1,000

(Incl. VAT)


Renewal course

  • time 6 Hours
  • person Face to Face,Online
  • languageEnglish, Arabic
Georges Georges Maurice
AED 1,200

(Incl. VAT)


Real Estate Brokers Certified Course

  • time 8 Hours
  • person Digital course
  • languageEnglish
Fawaz  Fawaz Alsharikh
AED 2,750

(Incl. VAT)

Real Estate marketing

Real Estate Brokers Certified Course

  • time 8 Hours
  • person Digital course
  • languageEnglish
Fawaz  Fawaz Alsharikh
AED 2,750

(Incl. VAT)

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